This is a leader

年終尾牙聚餐的時候, 我們部門的協理獲得最佳服務獎. 之後, 他寫了一封信給部門同仁, 我想這是一個非常好的 leader 典範, 也充分展現 coaching 精神. 與大家分享.
新年快樂!!

Dear all,

I was completed stunned when the Chairman called out "OOO" at the IFS & SPA's joint year-end banquet last Friday night. My first thought was "Is there someone else in our firm also named "OOO?" Best service?! I have no recollection of what extraordinary thing I have ever done deserved to be in that category. Everything I have done, I should have.

In fact, I think most of you deserve the recognition more than I do. Consider how many people you know in the firm and how many client you serve face-to-face, over the phone, or via emails, every day. Definitely more than the number I do. So, I came to the conclusion that the honor should go to all of us at L&D. I am merely a representative for that recognition.

Besides, if I had done something so impressive to our clients to be named for the honor, I COULDN'T HAVE DONE IT WITHOUT YOU - your support, assistance, understanding and patience. I owe it to every one of you. So, THANK YOU! The treat this afternoon is simply a tiny token of my appreciation. Know that my gratitude and humility weigh much and much more than that.

If there's any tip I could share, let's "live" the 4 PwC Experience behaviors to the fullest. Always, and I mean, "always" to put ourselves in others' shoes, and to focus on enhancing "values" of our clients and ourselves. Dream big, plan ahead, hope for the best, but prepare for the worst. Love what you do!

Best,

Anny